Returns are accepted with in 14 days starting from the day of receiving your order. Items returned need to be returned in the condition they were sent with all packaging for a full refund of the item NOT postage. We do not cover return postage.
Please note sale items are non-returnable. ALL Nana June's Heat Bags and Eye masks NON-RETURNABLE because of the nature of the product they cannot be returned.
If the items are faulty when the consumer receives them, the consumer must notify Nana June's upon receipt of faulty goods.
It is recommended that royal mail signed for be used as proof of posting. Upon the receipt of the goods we will conduct an inspection of the goods and if the goods are found to be faulty we will refund any postage charge incurred.
Any returns lost in the mail service are not the responsibility or liability of Nana June's it is you the consumer that must file a claim with the courier service you used.
Returns should be sent to 44 Smithfield Avenue, Chesterfield, S41 0PS
At Nana June's we accept one payment method. This is paypal.
Paypal is the most secure form of payment, the only information we are given from paypal is your delivery address details.
When ordering from Nana June's payment is required immediately, we do not hold items or accept part payments, payment plans are not offered.
When purchasing from nanajunes.com you are entering a contract for the goods to be delivered within 30 days of reciept of payment the event that dispatch does take longer than advertised you will informed, which you will be notified and asked if you would like to proceed with your order or have all monies paid, refunded to the account in which you paid Once we have received your order it will be checked to make sure all items are in-stock etc before any funds are taken from your account.
UK postage charges - Nana June's charge delivery based on weight and use a courier that's available with the quickest delivery time.
If you would like an item to be sent overseas please contact us - Charges apply.
All items are sent via one of these couriers royal mail or dpd and posted out to you and delivered between 3-5 days. However royal mail do state it can take up to 14 days to deliver a first class package.
We do try to dispatch all items within 24 hours of purchase but on occasions this is sometimes not possible and we would like you to allow up to 72 hour for dispatch.
Other Couriers may be used.IF YOU WOULD LIKE AN EXPRESS NEXT DAY DELIVERY PLEASE CONTACT US. ADDITIONAL CHARGE.